Parent FAQ

How do I clear my cache?
If you are using Mozilla Firefox, please follow these steps: On your keyboard please click the following buttons: "CTRL" + "Shift" + ...
Mon, Dec 2, 2019 at 3:58 PM
I don't have Mozilla Firefox or Google Chrome
Mon, Dec 2, 2019 at 3:59 PM
"The credentials you supplied were not correct" Error Message
If you see this error message near the top of the page, it is because you are typing in an invalid key or student number.  Your login is invalid for o...
Tue, Dec 3, 2019 at 8:15 AM
How do I obtain an access key for a new student?
On the parent portal, there are menu options at the top. Please click on "New Student Enrollment" or a menu name that is similar to it. It wil...
Wed, Jan 31, 2018 at 11:27 AM
I lost or forgot my access key for my returning student. How do I retrieve it?
Returning Students ONLY On the parent portal, click on the first menu tab, usually listed as "Back-to-School Registration" or "Returning ...
Wed, Jan 31, 2018 at 11:36 AM
"Sorry, cannot upload files of size more than 1 MB" Error Message
If you are asked to upload a file and you receive this error message, your file is too large. It needs to be less than 1 Megabyte. Work-arounds: We...
Wed, Jan 31, 2018 at 11:43 AM
How do I delete/add an Emergency Contact?
Click on the Student Contact form. Scroll to the contact you would like to delete. Click the "Trashcan" icon near the bottom of the co...
Wed, Jan 31, 2018 at 11:52 AM
The system will not let me continue because my email address is wrong. How do I fix it?
Your email address needs to have an at sign (@) and a period (.) in order to be valid.
Wed, Jan 31, 2018 at 11:54 AM
My phone number is not saving. It says it needs to be unique. What does that mean?
Home, Cell, and/or Work must be unique - meaning they need to all be different from another. No two phone numbers can be the same. Only (1) phone number is ...
Wed, Jan 31, 2018 at 11:56 AM
I cannot print my registration summary, but keep receiving confirmation emails. How do I print our the PDF summary?
You will need a PDF reader to print your completed registration PDF. If you do not have a PDF Reader installed, click the correct link below to download the...
Wed, Jan 31, 2018 at 12:08 PM