If you are asked to upload a file and you receive this error message, your file is too large. It needs to be less than 1 Megabyte.

Work-arounds:

  • We suggest you edit the image on your computer using paint. You can resize the image by clicking on the resize icon:

  • If using your mobile device, you can resend it to yourself by email as a smaller file. Then, save the file and upload the new image.